3. Connecting
There are three ways to connect to a Victron product:
Method | iOS | Android | Windows PC | macOS X |
|---|---|---|---|---|
Products with built-in Bluetooth | Yes | Yes | No | Yes |
Yes | Yes | No | Yes | |
No | Yes (1) | Yes | Yes |
(1) Requires a USB On-The-Go cable. These cables are available in mobile phone and phone-repair shops, as well as on the internet.
Use the Compatible Victron products chapter to verify that your product is compatible.
3.1. Bluetooth Smart - Pairing and Connecting
To connect to your Victron product, over Bluetooth, always connect from within VictronConnect. Do not connect from the phone's system menu because VictronConnect will not find your Victron product.
Here is how to connect:
Enable the Bluetooth on your phone.
Open VictronConnect, and scan:
On a phone or tablet, pull down the screen, or tap the refresh button to initiate a scan.
On a computer or laptop: click the “Scan or Refresh” button on the left.
The first time you attempt to connect the phone will ask to pair with the Victron product. Enter the PIN code. The default PIN code is 000000 unless your device already has a random PIN code which is then printed on a sticker attached to the device.
The connection is complete.
If the connection was not successful please refer to section 11. Troubleshooting below.
3.2. Bluetooth Smart - Changing the PIN code
To prevent unauthorised connections to your Victron product we recommend you change the PIN code. Avoid using obvious PIN codes such as 111111 or 123456.
To change the PIN code, first, complete your connection. Then go to the Product info page. To access that page, click the button on the upper right. For some products, it will be the settings icon: 
. After opening that menu press 
, and click Product info.
For other products you'll find the 
button on the upper right, which takes you straight to the Product info page.
On this page, select the change PIN code button.
Note that after changing the PIN code, all other phones connected to the Victron product need to have their pairing information refreshed; and first, the old pairing information needs to be removed. See section 3.4 to learn how to remove the pairing information.
3.3. Bluetooth Smart - Resetting the PIN code
If the PIN code is lost, it can be reset to 000000. This also applies to products that have already been delivered from the factory with a random PIN code; A reset with the PUK brings it back to 000000 - not to the factory setting. The way you reset depends on which product you are using:
VE.Direct Bluetooth Smart dongle
Reset the PIN code by pressing and holding the 'Clear PIN' button. After holding the button for 5 seconds, both LEDs will blink twice. This indicates that the PIN code has been reset.
Blue Smart Chargers IP65
Reset the PIN code by pressing and holding the 'Mode' button on the charger. After holding the button for 10 seconds, all blue LEDs will blink twice. This indicates that the PIN code has been reset.
Blue Smart Chargers IP22
On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
It can also be done on the charger itself:
Reset the PIN code by pressing and holding the 'Mode' button on the charger. After holding the button for 10 seconds, all blue LEDs will blink twice. This indicates that the PIN code has been reset.
Blue Smart Chargers IP67
On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
Smart Solar Charger
On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
BMV-712 Smart
On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
Smart LiFePO4 Batteries
On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
SmartShunts
On the device list: tap or click the three-dots menu on the right side of the product description. A menu will pop up offering a 'Reset PIN code' option. Click that, and enter the PUK code. The PUK code can be found on the product label, on the back of the product.
 |
3.4. Bluetooth Smart - Removing from the list of paired devices
You may want or need to remove a product from the list of Bluetooth paired devices on your phone. For example, if the PIN code of your product has been changed on a different phone.
To remove the pairing information you will need to go to your phone's Bluetooth settings. Watch the videos below to learn how to remove the pairing information from iOS and Android:
Remove Bluetooth pairing on iOS:
(click to play, double-click to enter fullscreen mode)
Remove Bluetooth pairing on Android:
(click to play, double-click to enter fullscreen mode)