Support
Warranty & repairs
After decades of mastering power challenges with innovation, we know how to create a wide range of robust connected products that keep performing, even in the harshest of climates. This combined with our standard 5 year warranty will provide peace of mind for years to come. And if things go wrong, be assured that our fast and fair repair services offered through our worldwide network of dealers are by your side.
5 year warranty
Upgradable to 10 years
Victron Energy offers 5 years standard warranty on power products except on our batteries: on lead-acid batteries we offer 2 years warranty and 3 years on Lithium*. This is upgradable to 10 years by an additional 10% of the initial investment. Contact your dealer for more info or submit a dealer support request for the handling of warranty cases.
* This warranty may be provided by Victron Energy's direct customers or directly by Victron Energy and is subject to the following warranty policy.
Repairs
Worldwide repair network
Our authorised dealers are responsible to provide you with instructions for a fast and efficient repair. They can rely on our large, worldwide repair network that covers even the most remote areas with a fast and fair service.
Support
Create support request
Before you send a support request for support, repairs or warranty cases, please mind the following for fast handling:
The manuals are checked for troubleshooting and error indications
A system check is performed and the results can be shared
This way your dealer can better diagnose the issue and provide a quicker solution more easily.
Based on your product’s serial number we connect you to the original dealer, who is responsible to follow up on your request. After submission of the request you will receive the dealers contact info and you’ll get to review your support experience.
Create a support request